Frequently Asked Questions
1. What type of care do you provide?
We provide care for individuals with dementia, autism, mental health conditions, learning disabilities, and those who may show challenging behaviours. Our care is personalised to meet each person's unique needs.
2. How do you support people with challenging behaviour?
Our staff are trained in positive behaviour support. We focus on understanding the cause of the behaviour and responding calmly and safely, always with respect and dignity.
3. Do you support both adults and children with autism?
Yes, we support both children and adults on the autism spectrum. Our approach is tailored to the individual's needs, with a focus on structure, routine, and sensory-friendly environments.
4. Can you help with mental health needs?
Yes. We work with individuals facing mental health challenges such as depression, anxiety, bipolar disorder, and more. We offer emotional support, practical help, and a safe space to recover and grow.
5. What are learning disabilities and how do you support them?
Learning disabilities affect how a person understands information and communicates. We support individuals by helping them learn life skills, build confidence, and live as independently as possible.
6. Do you offer residential care or support at home?
We offer both. We have care homes for those who need 24-hour support and also provide help in supported living or home settings, depending on the needs of the individual.
7. What kind of cleaning services do you provide?
We clean care homes, offices, and other professional spaces. Our services include daily cleaning, deep cleaning, and infection control. All our cleaners are trained to meet high hygiene standards.
8. Are your staff trained and qualified?
Yes. All our staff receive full training in care, safeguarding, behaviour management, mental health, and hygiene. We make sure they are friendly, professional, and ready to support each individual’s needs.
9. How do I arrange care or cleaning services?
You can call us, email us, or fill in the contact form on our website. We’ll talk through your needs and help you decide on the best next steps.
10. How much do your services cost?
Costs vary depending on the type of care or cleaning service you need. We’ll provide a clear quote after discussing your requirements, with no pressure or hidden fees.